PRIVACY POLICY

This Privacy Policy explains how La Tela Tessuti (ABN 89169817556) collects, holds, uses, discloses and protects your personal information.

PERSONAL INFORMATION: WHAT, HOW AND WHY WE COLLECT IT

What personal information do we collect?

The personal information we collect is generally limited to the information reasonably needed to operate our business, process orders and communicate with you:

  • name and contact details;
  • billing, delivery, order, custom order and recipient information where relevant;
  • payment information, including credit card, debit card or direct debit details where relevant;
  • account, enquiry and communication records;
  • business information where relevant;
  • newsletter subscription preferences; and
  • information about how you use our website, including through cookies, analytics tools and tracking technologies.

How do we collect your personal information?

We primarily collect your information when you directly provide it to us, including when you place an order, make an enquiry, sign up to our mailing list, create or use an account, complete our website checkout or other forms, contact us by phone, email or social media, submit comments or feedback, or provide information to us in person at a pop-up shop, showroom appointment, market or other event.

We also use cookies and similar technologies on our website. These may help our website function properly, improve security, remember certain preferences, understand how visitors use our website and support analytics and advertising activities.

We may use third-party services such as Google Analytics and Meta/Facebook Pixel. These services may use cookies, pixels, web beacons and similar technologies to collect or receive information from our website and elsewhere on the internet, including website usage, device and browser information, IP address and online identifiers. We use this information for analytics, website improvement, advertising measurement and, where permitted, relevant advertising.

Why do we collect your personal information?

We need your personal information to:

  • communicate with you in relation to enquiries, orders and customer service;
  • process and fulfil orders, custom orders, payments, delivery, returns and exchanges;
  • send you newsletters or marketing communications if you have signed up. You can unsubscribe at any time;
  • operate our business and enable you to use our website, products and services;
  • improve our website, products, services and customer experience; and
  • comply with legal obligations, including record keeping, accounting, tax and consumer law obligations.

We may also use website usage information to analyse and improve our business operations, understand website traffic, improve your experience with our website and measure or customise content and advertising.

You can manage some cookies and tracking technologies through your browser settings, device settings or any available website privacy controls. You can also opt out of email and newsletter communications by following the instructions in those emails or by clicking unsubscribe.

WHEN DO WE DISCLOSE PERSONAL INFORMATION AND HOW IT CAN BE ACCESSED?

When do we disclose your personal information?

We will take reasonable precautions to protect your personal information, including against loss, unauthorised access, disclosure, misuse or modification. It is kept securely and accessible only to authorised personnel. Information is kept in accordance with our legal record keeping obligations and then destroyed or de-identified where appropriate. If information is unsolicited and not required, it is also destroyed or de-identified where appropriate. We generally will not disclose your personal information unless:

  • you consent;
  • it is required or authorised by law; or
  • it is reasonably necessary for one of the purposes for which we collect it.

This may include disclosure where required by a court order, regulator or other lawful authority.

However, we may disclose personal information where reasonably necessary to operate our business and obtain third-party services, including website hosting and platform services, payment processing, order fulfilment, delivery and shipping services, email and communication tools, analytics, data storage, marketing and advertising services, professional advisers and other service providers.

Some third-party service providers may collect, hold or process personal information overseas. Where reasonably practicable, we seek to use reputable service providers and take reasonable steps to protect personal information handled by them. You can manage some cookies and tracking technologies through your browser settings, device settings or any available website privacy controls.

How can you access or delete your information?

If you wish to access, correct or delete your personal information, or update your communication preferences for email or SMS notifications, please email us at admin@latelatessuti.com. We will assist you where reasonably possible, except where we are permitted or required by law to retain or withhold information.

If you believe we have breached any privacy laws, please contact us at admin@latelatessuti.com. We will review your complaint and aim to respond within a reasonable time. You may also lodge a complaint with the Office of the Australian Information Commissioner.

ADDITIONAL PROVISIONS FOR EEA AND UK RESIDENTS

If you are a resident of the European Economic Area (“EEA”) or the United Kingdom (“UK”), you may have certain rights and protections under the General Data Protection Regulation (“GDPR”) or its UK equivalent, the Data Protection Act 2018. We want you to know that we take these rights seriously and will always do our best to protect your personal information. We are what is called a “controller” under the GDPR as we collect, use and store your personal information to provide you with our website, products, services and information about them.

We will always rely on a lawful basis for processing your information, where applicable, such as:

  • where you have given us valid consent to use your personal information for a specific purpose;
  • where processing is necessary to provide our website, products or services, process orders or respond to enquiries;
  • where processing is necessary for our legitimate interests, including operating our business, improving our website and keeping our services secure; and
  • where we need to comply with the law or act in an emergency.

Your Rights

As an EEA or UK resident, you have various rights including the right to be informed, the right of access, the right to rectification, the right to object, the right to restrict processing, the right to erasure or to be forgotten, the right to data portability, and the right not to be subject to automated decision-making in certain circumstances. If you want to access personal information we hold about you, ask that it be corrected or deleted, or otherwise exercise your rights, please contact us at admin@latelatessuti.com. You can also opt out of email newsletter communications by following the instructions in those emails or by clicking unsubscribe. In some circumstances where we have a legal basis to do so, we may continue to process your information after you have withdrawn consent, including where it is necessary to comply with an independent legal obligation or necessary for our legitimate interests.

Security

We keep personal information on our website platform confidential and secure, and it can only be accessed by authorised personnel. We collect what is necessary and keep it only as long as necessary, taking into account the purpose for which it was collected and any legal record keeping obligations. We implement and maintain reasonable technical, security and organisational measures to protect personal information against unauthorised or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure. Where personal information is disclosed to third-party service providers outside the EEA or the UK, we take reasonable steps to ensure an appropriate lawful basis or safeguard applies, where required.

We appreciate your trust and are committed to protecting your privacy.