SHIPPING AND DELIVERY POLICY

SHIPPING WITHIN AUSTRALIA

La Tela Tessuti offers delivery throughout Australia. We aim to process and dispatch orders within 1–2 business days. However, during peak periods or in the event of unforeseen circumstances, processing times may be slightly extended. Orders placed on weekends and public holidays will be processed on the next business day.

DELIVERY OPTIONS, COST AND SHIPPING TIMES

All domestic orders are delivered using our partner couriers and Australia Post for standard delivery. Australia Post is used exclusively for express orders, regional deliveries, PO boxes and parcel lockers.

Standard Delivery

  • Free standard delivery within Australia for orders of $200 or more in a single transaction.
  • A flat fee of $12 applies to orders under $200 in metropolitan and regional areas.
  • Delivery typically occurs within 3-7 business days after dispatch, depending on your location.
  • Delivery times are estimates provided by our courier partners. While we aim to meet these timelines, we cannot guarantee exact delivery dates due to factors beyond our control.
  • Delivery to remote areas may take longer than the typical delivery timeframe. Please contact us at admin@latelatessuti.com if you would like an estimate for your location.

Express Delivery

  • Available in metropolitan areas for a flat fee of $20.
  • Delivery typically occurs within 1-3 business days after dispatch.
  • Not available in remote areas.
  • If you are unsure about your delivery area, please contact us at admin@latelatessuti.com.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive an email with a tracking number. This tracking number is generated when your order is received and processed by our delivery partner. You will also receive automated emails with updates regarding the delivery progress of your order. If you do not see these emails, please check your junk or spam folders.

DELIVERY ISSUES

For delays, stolen or damaged deliveries, contact Australia Post or the courier company directly. For other concerns, email us at admin@latelatessuti.com.

Please note that La Tela Tessuti is not responsible for delivery delays. Additional processing time may be required during promotional periods or the Christmas shopping season.

ADDRESS ISSUES

La Tela Tessuti is not responsible for failed deliveries due to incorrect or incomplete addresses provided by the customers.

  • If you need to update your delivery address before your order is processed, please contact us immediately at admin@latelatessuti.com.
  • Once processing has begun, the address cannot be changed.

CHANGING SHIPPING METHOD

Once an order is placed, shipping methods cannot be changed. Please ensure you select the correct shipping method at checkout.

SIGNATURE REQUIREMENTS

For large or special orders, a signature may be required upon delivery. If this applies, we will notify you.

  • If you miss the delivery, you may need to collect your parcel from the local post office or pay for re-delivery.
  • If you would like a signature requirement upon delivery, please include this request in your order notes.

RETURNS AND EXCHANGES

For information on shipping costs and procedures related to returns and exchanges, refer to our Returns and Exchanges Policy.

SHIPPING OVERSEAS

We offer international shipping via Australia Post. Please note that we cannot deliver to PO boxes outside of Australia. Contact us at admin@latelatessuti.com for a shipping quote.

  • International customers are responsible for all customs duties, taxes and additional surcharges imposed by their country.
  • Please check with your local customs office for specific guidelines.
  • By law, La Tela Tessuti must declare the full value of shipments and provide invoices to customs when required.

Important:

  • La Tela Tessuti does not compensate or reimburse customs duties, taxes or surcharges.
  • If a package is returned to us due to non-collection, refusal or unpaid import duties and taxes, return shipping costs will be deducted from the credit or exchange amount.

UPDATES

Delivery options, service areas and shipping partners may change over time. Please visit our website for the most up-to-date information.